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Our Service

Quality service is an important aspect of having a mains connected or bottled wter cooler. We do not consider hygiene to be an optional extra. As memebers of the EPDWA (European Point of Use Drinking Water Association) and BWCA (British WAter Cooler Association) we adhere to stringent industy guidelines regarding sanitisation and filter changes, and we are subject to strict annual audits to maintain membership.

mains connected coolers

water cooler Before you receive your water cooler, every unit receives a PAT (Portable Appliance Test) electrical test and is tested for leaks and that the cooler functions properly.

Once your cooler is installed your cooler has a filter change and sanitisation every 26 weeks. All water contact surfaces are sanitised. The carbon block filter is replaced to ensure maximum water quality. Your service visit is automatically logged and we will contact you to arrange a convenient time when your service visit is due.

bottled water coolers

Before you receive your water cooler, every unit receives a PAT (Portable Appliance Test) electrical test and is tested for leaks and that the cooler functions properly.

Water deliveries are free and scheduled weekly, fortnightly or monthly or on demand. If you do happen to run out, we will provide an unscheduled delivery at no extra cost. The last thing you want in the summer is a water cooler with no water !

Every bottled cooler has a sanitisation visit every 13 weeks. All water contact surfaces are sanitised to ensure maximum water quality. Your service visit is automatically logged and we will contact you to arrange a convenient time when your sanitisation visit is due.

service personnel

water cooler insitue

All members of our Service Team have completed BWCA Hygiene courses and EPDWA Service and Sanitisation courses. We are committed to providing exceptional service carried out by competently trained personnel who fully understand hygiene requirements.

All of our service personnel have been CRB (Criminal Record Bureau) cleared for work in sensitive areas such as government offices, banks, police stations, schools etc. All service personnel are employed directly by Hepscott, we do not use sub-contractors to install or service our water coolers.